A session recording turns a single visitor's movements on the site into a replayable recording: scrolling, clicking, filling in forms, pausing. It shows at the individual level the behavior a heatmap aggregates, and it often makes the reason behind abandoned carts directly visible.
Watching recordings at random is a waste of time; filters are essential. The most productive filters are sessions that added to cart but did not buy, sessions that hit an error message, and rage sessions with repeated clicks on the same spot. Watching fifteen to twenty recordings usually surfaces the repeating pattern. Under KVKK (Turkey's data protection law), password, card and personal data fields must be masked in recordings; in most tools this setting is not on by default and has to be checked one by one during setup.
Watching recordings at random is a waste of time; filters are essential. The most productive filters are sessions that added to cart but did not buy, sessions that hit an error message, and rage sessions with repeated clicks on the same spot. Watching fifteen to twenty recordings usually surfaces the repeating pattern. Under KVKK (Turkey's data protection law), password, card and personal data fields must be masked in recordings; in most tools this setting is not on by default and has to be checked one by one during setup.
Watching recordings at random is a waste of time; filters are essential. The most productive filters are sessions that added to cart but did not buy, sessions that hit an error message, and rage sessions with repeated clicks on the same spot. Watching fifteen to twenty recordings usually surfaces the repeating pattern.…
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