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Glossary · Marketplace

What is Handling Time?

Handling time is the maximum period allowed for the seller to hand an order over to the carrier. Marketplaces track it in business days and, when it is exceeded, push the listing down in ranking; on repeat offenses they can close the product or the store to sales.

Detail

Handling time can be set per product from the dashboard; keeping it long for externally sourced products and short for items ready in the warehouse is the right setup. In Turkey the most common mistake is using a single handling time across the whole catalog. During campaign periods with heavier order volume, temporarily extending handling time by one day lowers penalty risk and can be worth more than protecting the badge. The public holiday calendar should be entered into the dashboard as well.

Example

On a product with a 2-day handling time, an order arriving Friday at 18:00 counts as a late shipment if it is not handed to the carrier by Tuesday evening.
FAQ

Common questions on this topic.

How is Handling Time calculated?

Handling time can be set per product from the dashboard; keeping it long for externally sourced products and short for items ready in the warehouse is the right setup. In Turkey the most common mistake is using a single handling time across the whole catalog. During campaign periods with heavier order volume, temporarily extending handling time by one day lowers penalty risk and can be worth more than protecting the badge. The public holiday calendar should be entered into the dashboard as well.

Why does Handling Time matter?

Handling time can be set per product from the dashboard; keeping it long for externally sourced products and short for items ready in the warehouse is the right setup. In Turkey the most common mistake is using a single handling time across the whole catalog. During campaign periods with heavier order volume, temporari…

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