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Glossary · Legal

What is Distance Sales Contract?

A distance sales contract is the legally mandatory agreement formed between the consumer and the seller in sales made over the internet. It has to cover the right of withdrawal, delivery time, return conditions and seller details.

Detail

The consumer's 14-day right of withdrawal is the basic rule; exceptions such as made-to-order items, perishable goods and hygiene products with opened packaging have to be stated explicitly in the contract. The pre-information form and the contract have to be approved separately at checkout.

Example

A seller who does not state the withdrawal exceptions in the contract can be forced to accept the return of an opened hygiene product.
FAQ

Common questions on this topic.

How is Distance Sales Contract calculated?

The consumer's 14-day right of withdrawal is the basic rule; exceptions such as made-to-order items, perishable goods and hygiene products with opened packaging have to be stated explicitly in the contract. The pre-information form and the contract have to be approved separately at checkout.

Why does Distance Sales Contract matter?

The consumer's 14-day right of withdrawal is the basic rule; exceptions such as made-to-order items, perishable goods and hygiene products with opened packaging have to be stated explicitly in the contract. The pre-information form and the contract have to be approved separately at checkout.

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