The right of withdrawal is the consumer's right to walk away from a distance sales contract without giving a reason. In Turkey, under the Distance Contracts Regulation, the period is fourteen days from the date the goods are received; for services it runs from the moment the contract is concluded. The right cannot be removed by contract; a seller's own policy can extend the period but never shorten it.
The regulation defines exceptions: custom-made products, perishable goods, items that cannot be returned for health and hygiene reasons once opened, and services already begun are among them. If the scope, duration and method of exercising the right of withdrawal are not stated clearly in the pre-contract information form, the period does not start running and extends against the seller. The regulation also sets a deadline for refunding the payment; delay becomes grounds for a consumer complaint.
The regulation defines exceptions: custom-made products, perishable goods, items that cannot be returned for health and hygiene reasons once opened, and services already begun are among them. If the scope, duration and method of exercising the right of withdrawal are not stated clearly in the pre-contract information form, the period does not start running and extends against the seller. The regulation also sets a deadline for refunding the payment; delay becomes grounds for a consumer complaint.
The regulation defines exceptions: custom-made products, perishable goods, items that cannot be returned for health and hygiene reasons once opened, and services already begun are among them. If the scope, duration and method of exercising the right of withdrawal are not stated clearly in the pre-contract information f…
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