New US company formation
Get in touch →
About Us
About Us Client Work Free Tools
Services
Shopify Store Management Amazon FBA & Account Google Ads Management Meta Ads Management TikTok Ads & Shop Local SEO + Maps SEO Services Brand Identity & Branding Web Design & Development Social Media Management AI + WhatsApp + CRM Exports & US Company
Pricing Industries
Textile manufacturing Perfumery & cosmetics Furniture & joinery Dental clinics E-commerce software Custom manufacturing → All industries
Case Studies
BarberSets The Barber Supplier KısaKollu Mod Tasarım Beauty Bien → All clients
Get in touch
Glossary · Logistics

What is Shipment Tracking?

Shipment tracking is following a dispatched order through its transit process via the tracking number and informing the customer. The tracking number given by the carrier is the only anchor of this flow. Because it is the most asked-about information after an order, a well-built tracking flow resolves most of the questions reaching customer service before they are even asked.

Detail

Sending the tracking number to the customer by email and SMS is the minimum; in Turkey, notifications sent over WhatsApp are clearly ahead on open rates. The real value is in monitoring the tracking data on the business side too: shipments stuck at the same branch, parcels with no movement and undeliverable addresses can be caught before the customer complains. Keeping the tracking page on your own site pulls the customer back to the store instead of sending them to the carrier's website. On marketplace sales the notification flow belongs to the platform; on your own site it can be designed end to end.

Example

Listing shipments with no movement for forty-eight hours every day creates the chance to step in before the customer calls.
FAQ

Common questions on this topic.

How is Shipment Tracking calculated?

Sending the tracking number to the customer by email and SMS is the minimum; in Turkey, notifications sent over WhatsApp are clearly ahead on open rates. The real value is in monitoring the tracking data on the business side too: shipments stuck at the same branch, parcels with no movement and undeliverable addresses can be caught before the customer complains. Keeping the tracking page on your own site pulls the customer back to the store instead of sending them to the carrier's website. On marketplace sales the notification flow belongs to the platform; on your own site it can be designed end to end.

Why does Shipment Tracking matter?

Sending the tracking number to the customer by email and SMS is the minimum; in Turkey, notifications sent over WhatsApp are clearly ahead on open rates. The real value is in monitoring the tracking data on the business side too: shipments stuck at the same branch, parcels with no movement and undeliverable addresses c…

Related pages

Continue from here.

Delivery TimeLogistics WhatsApp Business APIAutomation Shipping Damage and Loss RateLogistics First Response TimeAutomation Carrier AgreementAynı kategori Cash on DeliveryAynı kategori DesiAynı kategori

Let us improve your Shipment Tracking together.

Knowing the term is not enough; you need to know which lever to pull. In a free 30-minute call we look at your store's actual numbers.

Get a free analysis